Kiosk Help

nCLOSE : How to troubleshoot issues with 3.5mm reader and iPad settings:

 

***Volume must be to maximum at all times to read card swipe

Settings on iPad must be adjusted prior to swipe.

 

 

  1. Check settings/sounds/ringer alerts- set volume to max; turn off button beneath that says “ change with buttons”; Then go back to side of iPad and move button to max volume.
  2. Settings/privacy/microphone- make sure your specified app is turned “ ON”
  3. If using a cover on device, you must remove cover completely to connect 3.5mm jack directly to headphone jack to make sure reader connects directly.
  4. Log into your software app and try running a transaction with $0.01. If data was transferred from card swipe, it is working properly.
  5. If not working properly, you must test on reader manufacturers app to determine its not a hardware issue. Each manufacturer has its own app on iTunes. Make sure to test each reader with appropriate app prior to shipping out.

 

*For IDTech Shuttle, Unimag I/ II , UnimagPro I/II: use Unimag App (and then in dropdown choose correct reader).

 

Instructions for UniMag app:

On reader tab go to “I” where it shows “ Unimag Pro” , change to “shuttle” or “ unimag” depending on reader ( if has rubber piece on bottom its shuttle, if its hard black reader it’s a unimag).

  1. A) Press blue text at bottom of page under READER tab “ Connect with reader” should show attached/connected; If text is grayed out, reader is not connected and you must remove any iPad cover so it connects directly to reader to test .

 

  1. B) If reader shows attached/connect, go to next tab “ Swipe” and press blue text showing “ swipe card reader” and swipe card.

(Reader with IDtech logo on shuttle should be facing away from you) and data should transfer on screen showing reader is working properly.

 

  1. C) If it does not connect reader, then it is not recognizing reader and most likely either the reader has been damaged due to overuse/misuse over time OR the iPad headphone jack has been damaged due to reader moving constantly on side of iPad when a card is swiped because it is not secured in a quality enclosure ( Result: contact Apple to replace your headphone jack or iPad or contact distributor/reseller to replace your reader after troubleshooting all steps).

 

  1. D) Last, you must now Troubleshoot on another Apple device ( iPad or iPhone) to determine if the reader or iPad is the issue. Download the appropriate app for the reader from iTunes, re-check settings on device & follow steps #1-5 again.

 

 

 

 

 

If does not work, then need to troubleshoot if problem in the app or the reader:

 

  1. Delete your software app completely from device and reinstall from itunes. Software update can fix this problem. Also, if do all iOS updates as that can cause issue.
  2. Test the reader again per steps #1-4 above;
  3. Download “ unimag” app from itunes onto device to test to see if reader is working.
  4. Make sure you are only using Apple certified cable and OEM charger that came with the device ( cannot be any other manufacturers cable, ie.e- Belkin, Griffin, amazon cable).

 

 

 

Note :

 

Using proper hardware such as a quality nCLOSE enclosure to secure iPad and the reader for tablet POS Solution.

 

Recommend nCLOSE Enclosure that secures reader with proprietary cables that never connected directly to device. Secures reader and iPad internally and allows external charging so that reader and iPad are never damaged. This will avoid future need to troubleshoot, long term expenses and valuable time.